Shipping Info & Policy

Here at Trail Forged we strive to ensure you are 100% satisfied with every aspect of your experience with us. If for any reason there are delays in shipping, or issues with a package in transit, let us know and we will work with you on a resolution.

Carriers:

We ship using these primary carriers

  • USPS (United States Post Office)
  • UPS

Shipping Policy

Due to the restrictions and requirements of logistics and shipping this day in age, we cannot guarantee packages once they are picked up from our facility by the carrier. This means lost, missing, or damaged package claims are the customers liability/responsibility. See info for claims below. Most shipments carry $100 of insurance, if you want to add additional insurance on a shipment, see information on insurance below. 

Package Protection Insurance

If you selected the optional insurance, we will take care of any and all package claims, replacement of your product, etc. This does NOT extend to packages after a successful delivery; stolen packages, etc. This also does not cover packages that were mailed and failed delivery due to incorrect or insufficient address provided by customer.

If you did NOT select package insurance, we will do our best to assist you, but any requirements of the claims process to replace missing or damaged parts are the responsibility of the customer. We may assist as time permits, but the legwork and ultimate financial responsibility falls on the customer 100%.

Lost or damaged shipment:

We do our utmost to package orders as thoroughly as possible, and have a very low rate of damaged shipments or shipments with missing pieces, but it does still happen on rare occasion. Both USPS and UPS policy states that the damaged package must be presented if asked for when filing a claim. Due to this, we cannot start a missing package investigation, or file a claim for your package for you, you will have to do this.

In the case your shipment is damaged or missing pieces due to a package coming apart in transit, please follow these steps:

  • KEEP THE DAMAGED BOX!!! We only use fiber reinforced paper tape on our boxes, if a package shows up with clear boxing tape on it, it has most likely been damaged in transit and repaired by the carrier. 
  • Contact us via email at [email protected] or text at (707)387-0074 to let us know what is damaged or missing.
  • Contact the carrier using the info below to file a claim:

USPS:

Claims information is below, you will have to create a free online account to start this process:

https://www.usps.com/help/claims.htm

UPS

You can file a guest claim, but we do suggest creating a free account instead to make tracking your claim easier.

https://www.ups.com/us/en/support/file-a-claim.page

 

Both USPS and UPS are insured up to $100 per shipment on the following services:

  • USPS Priority & Ground Advantage
  • UPS (all services)

USPS 

Additional insurance can be purchased, REACH OUT TO US BEFORE ORDERING if you wish to add additional insurance to your order.

Returns & Cancellations Policy

Here at Trail Forged we strive to ensure you are 100% satisfied with every aspect of your experience with us. If for any reason you do wish to return an order, our policies are below.

Returns

  • Return must be initiated within 30 days of receipt of product. There will be no exceptions.
  • Items must be in original packaging, in new condition, not having been installed, modified, or damaged in any way.
  • If item(s) returned are damaged or in any condition other than new, we will document the issues and reject a return credit.
  • All returns are subject to a 15% fee, this is non negotiable
  • Customer is responsible for all shipping costs, if we provide a return label, the return shipping will be deducted from credit amount.
  • Returns may take a few business days to check in after arriving at our facility. Upon check in, a refund is credited back immediately. Once that refund is processed, it may take your financial institution another 3-10 days to credit the amount back to you. This is outside of our control.

 

Cancellations

Orders not shipped will be subject to a fee if cancelled, this covers merchant fees we do not get back.

  • 7% for all payment types

Custom orders, custom cut tube, and pre-order parts that are already in process are non refundable.

 

To initiate a return or order cancellation, create a new ticket via our support portal. We require your order number and acknowledgment of our policy. For returns, we also need to know if you require a return label (you must provide package dimensions and weight) or if you are providing return shipping.

Support Portal